Cancellation/Refund Policy

1. Overview IGNOUFriend.com (Powered By – Digital Expert Corporation of India) offers digital products such as eBooks, study materials, and online courses. Due to the nature of these products, cancellations and refunds are subject to the following terms.

2. Cancellation Policy

  • Order Cancellation: Orders cannot be canceled once payment has been made and the product has been processed or delivered. Deliver done within 7 working days after the successful payment. In Urgent Case it may deliver with 48 Hours but have to Contact our Helpline No. +91-9891496112
  • Special Cases: If payment is made but delivery is pending due to technical issues, cancellations may be requested by contacting customer support.

3. Refund Policy

  • Non-Refundable Products: All digital products are non-refundable once delivered successfully within the time frame i.e. 7 Days.
  • Eligibility for Refunds: Refunds are only issued if:
    • The product is not delivered due to a system error.
    • The customer is charged incorrectly.
    • The delivered product is substantially different from the described content or not related to customer requirement.

4. Refund Process

  • Request Submission: Submit refund requests via email to [[email protected], [email protected]] with the order details.
  • Processing Time: Refunds will be processed within 7-10 business days after approval.
  • Payment Method: Refunds will be credited back to the original payment method used.

5. Contact Information

By purchasing from IGNOUFriend.com, you acknowledge and agree to this Cancellation/Refund Policy.